With 13+ years’ experience in the IT sector, Raquel has held a wide range of technical and managerial positions within Government entities, systems integrators, consultancies and ISP providers, and specialises in network architecture, system integration and security.

She is responsible for the coordination of internal teams, for the delivery of Managed Security Services, including Managed SOC, Managed Vulnerabilities Assessment, Managed Security Devices and Managed End Point Security. Her responsibilities include pre-sales technical support, customer requirements gathering, management of customer escalations, leading of customer onboarding process and training, internal policies and procedures optimisation, technical configuration of SIEM tools/ vulnerability scanners and End Point Protection Solutions.