Job Description
As our Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from our services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.
We’re looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, we’d love to hear from you.
This is a hybrid role located in our Canary Wharf office.
Responsibilities
• Acting as the main point of contact for your assigned accounts
• Understanding client goals and creating tailored success plans
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals
• Spotting upsell and cross-sell opportunities
• Driving product adoption and engagement using proven playbooks
• Preparing clear executive updates and contributing to QBR materials
• Championing service value and client satisfaction
About SHQ
SecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design.
