Job Description:
The Associate is responsible for supporting day-to-day IT asset management and IT operations
across global SHQ locations. The role includes maintaining accurate asset records and assisting
with procurement, allocation, tracking, repair, recovery, and disposal activities.
The Associate will also support Microsoft Intune, Microsoft 365, endpoint detection and
response (EDR) tools, Windows/Linux environments, and basic cloud administration activities.
Responsibilities:
- Maintain accurate records of laptops, desktops, mobile devices, accessories, and software
assets. - Manage day-to-day IT asset management and inventory activities across office locations.
- Support asset procurement, allocation, transfer, repair, recovery, replacement, warranty
tracking, and secure disposal. - Coordinate with third-party vendors for procurement, repairs, replacements, warranty
support, and disposal activities. - Perform user onboarding and offboarding tasks, including device preparation, allocation,
collection, and access-related activities. - Manage patching and security updates for laptops and workstations and support basic
endpoint compliance checks. - Support MDM enrollment and device management through Microsoft Intune.
- Collaborate with HR, Procurement, Finance, regional IT teams, vendors, and end users to
support IT operational requirements - Assist with basic Microsoft 365 administration, including user accounts, licenses, groups,
and mailbox-related activities. - Perform basic Exchange Online tasks, including shared mailboxes, distribution lists, mailbox
permissions, and email troubleshooting. - Support endpoint security and EDR tools and ensure agents are installed, active, and
compliant. - Provide day-to-day IT support and troubleshoot hardware, software, operating system,
network, printer, VPN, email, and endpoint security issues. - Maintain asset documentation, inventory reports, onboarding/offboarding records, and
operational documentation. - Support automation and process-improvement activities for inventory tracking, reporting,
asset management, and device deployment. - Complete assigned service requests and operational tasks within agreed timelines and
escalate complex issues appropriately.
About SecurityHQ:
SecurityHQ is a global cybersecurity company dedicated to helping organisations navigate an increasingly complex threat landscape. Our specialist teams design, engineer, and manage solutions that create clarity, strengthen security posture, and maximise the value of cybersecurity investments.We are committed to defending organisations against today’s threats while helping them prepare for tomorrow’s risks. Our solutions are tailored to each customer’s unique environment, and our global teams provide around-the-clock protection, 365 days a year.
SecurityHQ: Engineering Cybersecurity by Design.