With a key ability to adapt and manage operations effectively, Mandar is highly skilled in Continual Service Improvement and Service Management.

As Process Assurance Lead, he keeps tabs of the complete operational activity across SecurityHQ from a process assurance perspective. With an analytical mind he measures the operational performance across all technology platforms and region-specific service delivery, to build new processes, and enhance existing ones. He also works with Regional Service Delivery Managers to address their issues and ensures the metrics are presented to the Senior Management.